Purchasing:
We try to make purchasing very simple here at Pet-Tique by listing sizes and prices with each product. We also include sizing instructions in the description line of each clothing and collar item. Our shopping cart will automatically total your order and calculate shipping prior to your payment. If you ever have a question about a product, or it’s sizing please feel free to contact us by phone (216) 631-2050 or email us by using our contact us page.

Measuring: Please take care in accurately measuring your pet per the description line for each item. This will save you time and inconvenience in returning items that do not fit properly. We carry products from many different manufactures in order to provide you a better selection. Each manufacturer tends to measure their products differently, in other words, not all XS are the same size.

All products are listed in U.S. Dollars.

Closeout/Customized/As Is or Damaged items will be marked as such on the website and cannot be returned due to their discounted nature and are considered final sale items.

Sales Tax:
Ohio State Sales Tax of 7.75% is charged on each transaction.

Payment Options:
We accept Visa, MasterCard, Discover, and Money Orders.

Shipping:
We ship to the United States and Canada. We charge actual shipping where possible and try to ship most items within 5 business days. We ship Monday-Friday. The pugs, as part of their contract, have negotiated no shipping on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, and Christmas Day. Some items are shipped directly from a 3rd party location and may require additional shipping time.

We are currently unable to ship to P.O. Boxes as many of our items require a signature or are too large to fit inside a postal box or mail slot when delivered. For your security, we do not like to leave items unsecured.

Return and Exchange Policy:
We and the pugs want you to be satisfied with your purchase. If any Pet-Tique purchase misses the mark, you can return your item to us in its original and unused condition within 15 days of receiving it for an exchange or refund.

All items being returned for a refund or exchange must be sent with a copy of your email receipt or packaging slip to:

Pet-Tique Attn: Returns and Exchanges 10906 Clifton Blvd Cleveland, OH 44102

We suggest you securely package and insure the item being returned for your protection as we can not be responsible for the safety of your item during return shipping. Please only use the above address as we can not be responsible for misdirected or lost returns. UPS, FedEx, US Postal Service or another company with package tracking capabilities is strongly recommended to ensure your package gets to us. No COD returns will be accepted.

After a return is received, we will inspect the item(s) to ensure that they are unsoiled, unused, and in their original packaging with any original documentation, instructions, warranty cards, manuals, or accessories. We make every effort to process returns quickly. Please allow for 10-14 days after our receiving the item to process the item with your credit or exchange.

Once the return has been processed, you will be credited the original sale price of the item, less any shipping, handling or restocking fees, or the replacement item will be sent to you in case of an exchange.

Please take care in measuring your pet accurately as possible to save you time and convenience. Note that we are unable to accept returns or exchanges for Food, Perishables, Treats, Toys, Sale Items, and all Customized or Special Order Items as they are final sale items.

Any items being returned showing damage or wear will be donated to a canine or feline rescue organization as they can not be restocked. Since we can not give you a credit for such items you can have the satisfaction of knowing that you have helped a dog or cat in need.

Donations:
We honor as many requests as possible since it is impossible to full fill all requests made of us each year. For this reason we limit requests to organizations who service the community in the Greater Cleveland Metropolitan Area and those National Organizations who have a presence in the Cleveland Metropolitan Area. Please submit your request with a description of the Charity and it’s Not For Profit Number, Event date, purpose and estimated attendance, and contact information. Your organization must be a non-profit organization as defined by the IRS. The pugs use all information given to make sure we do the most good with the resources we have.

Copyrights:
All images in our store are copyrighted by us or the manufacturer. This means you can not legally copy any image and place it on your web site. Products and other company names mentioned herein may be the trademarks of their respective owners and therefore subject to enforcement through them.

Customer Service & Product Inquires:
Have a question about a product, can’t find what your looking for, or seen something in our store not on the website contact us at (216) 631-2050 and we’ll help you find it or ship it out to you directly.

Feedback:
The pugs are always looking for the shortest route to the treat jar, so if you have any ideas for us or just want to share your experience with our web site, product, or store please give us a bark.

Privacy Policy:
The following is Pet-Tique’s privacy policy as it pertains to the Pettique.com web site. In this policy, we describe what personal information we collect on our site, how we use it, and your options regarding information we may collect about you. If you have questions about this policy, please feel free to contact us by:

Email Us! Telephone (216)631-2050 Or Write to us at: Pet-Tique 10906 Clifton Blvd. Cleveland, OH 44102

Simply put:
Pettique.com will not sell, trade, or rent your personal information including your address, e-mail, or accounting information to any other entity. We believe in privacy and we respect yours by only contacting you regarding your order unless otherwise requested by you. We use the information you provide to process orders and to create a more personalized shopping experience. Unless you specifically and knowingly provide such information, such as signing up for our email list, we will not collect any personal information about you.

What information we must collect:
While you are browsing at Pet-Tique.com, anonymous information will be gathered in our computer system log files. This information does not allow us to identify you personally. For example, such information may include the type of Internet Browser you are using and the pages visited. This information enables us to make improvements to Pet-Tique.com. In addition, we use a "cookie" to keep track of your shopping cart. This cookie does not store any personally identifiable information about you and may only be associated with personal information if you make a purchase on our site. If you reject this cookie, we will not be able to place multiple items in your shopping cart. This cookie is deleted shortly after you end your browser session.

Information collected with a purchase:
When you purchase something on our site, we collect personal information from you including your shipping address, credit card number and the email address to use for order confirmation. This information is collected using encryption technology to help prevent any third party from intercepting the information. Your credit card information is only used for completing the purchase transaction and is retained only as necessary for legal and administration purposes. We use a cookie to keep track of your personal information so we may repopulate the checkout form next time you visit unless you "opt-out" of this use by unchecking the box in the checkout form.

Information collected if you Subscribe to our email list:
If you subscribe to our email list, we'll collect your email address to send you information on up coming events, sales, new items and promotions. We will not sell, rent, trade or in anyway share your email address with any other entity. When you unsubscribe your email address it is deleted from our subscription list.

Updates to our policy:
We will update this policy as changes are made to Pettique.com, our data handling procedures or conditions on the World Wide Web to ensure that we provide you with the very best service possible. Changes made to this policy will be effective immediately following the posting of the new policy on the Web site. If we make significant changes to our data handling practices, we will make efforts to notify our active customers in other reasonable ways that may include an administrative email or other notice. This privacy policy will be governed by the laws of the United States and the State of Ohio.

By using our web site, you consent to the collection and use of this information by Pettique.com. If you are under 18 years of age, you must have your parent or guardian's permission to order. Dogs and cats can shop at will!!

Emma and Chloe (Our two fawn pugs) love to keep track of how well Nemo (Our Black Pug) is performing his greeter duties and thus are anxious (as pugs always are) for your feedback. If you have any comments on our store, service, or products please utilize the form below. We try our best to answer emails within 48 hours, but if it takes a little longer when we are busy, please forgive us as the pugs are not quick typists. Fields with * are required.

The pugs will also send you store bulletins with promotions, sales, and new items if you so desire. Just check the box below to be added to our email list. To unsubscribe from our email list just type “Unsubscribe” in the “Your Comments” field and we will remove you from our list.